Return and Refund Policy
AmarKarigor is an online software service (SaaS): an app and website that connect people with repair technicians. This policy explains what you can pay AmarKarigor for, how that service is delivered, and when and how you get your money back.
- What this policy covers
- Service delivery: instant
- When you get a refund
- When a payment is not refunded
- How to ask for a refund
- Refund timeline: 7 to 10 working days
- Cancelling a paid plan
- Contact
1. What this policy covers
- Customers never pay AmarKarigor to find, message or book a technician.
- This policy covers payments made to AmarKarigor online through our payment partner (SSLCommerz: bank cards, mobile banking and internet banking) for our paid digital services, for example a technician's service fee or plan.
- It does not cover money paid between a customer and a technician for a repair (in cash, bKash, Nagad or any other way they agree on). AmarKarigor does not receive that money and cannot refund it; see section 6 of our Terms of Service.
2. Service delivery: instant
There is no physical product and nothing is shipped. A paid service is activated on your account instantly after the payment succeeds, inside Dhaka and outside Dhaka alike. You see it in the app and on the website straight away, and you get a payment receipt.
If a paid service is not active on your account within 24 hours of a successful payment, write to us (section 5). We will either activate it at once or refund the full amount.
3. When you get a refund
We refund the full amount when:
- you were charged twice for the same thing, or charged a wrong amount;
- the payment succeeded but the service was not activated (section 2);
- you were charged for something our own rules say is free or not chargeable, for example a fee for a job that was cancelled under the rules shown in the app at the time;
- the payment was made from your account without your permission and you tell us promptly.
Anything else we look at case by case and answer in writing.
4. When a payment is not refunded
- A service that was delivered and used as described, for example a fee for a job you accepted and carried out.
- The remaining part of a plan period you have already started (you can stop it renewing; see section 7).
- Anything about a repair itself (quality, price, damage, non-payment). That is between the customer and the technician.
- An account suspended or closed for breaking our Terms of Service, for the period already used.
5. How to ask for a refund
- Email support@rimonlabs.com with the subject “Refund request”, from the email address you use to log in, within 30 days of the payment.
- Include the transaction ID from your receipt, the date and the amount, and tell us briefly what went wrong.
- We reply within 2 working days to say whether the refund is approved.
Never send your card number, PIN, OTP or password. We never ask for them.
6. Refund timeline: 7 to 10 working days
An approved refund is sent back to the same payment method you paid with (the same card, mobile banking or bank account) within 7 to 10 working days of approval. Your bank or mobile banking provider may take a few more days to show it on your statement. We do not refund in cash or to a different account.
7. Cancelling a paid plan
If a paid service renews automatically, you can turn the renewal off at any time in the app or by email. It stays active until the end of the period you paid for, and you are not charged again.
8. Contact
Questions about a payment or a refund: support@rimonlabs.com, or the Help chat in the app and on the website. See also our Terms of Service and Privacy Policy.