Support & Contact
Contact us by email
Write in Bangla or English – whichever is easier for you.
Message us on WhatsApp
Chat with us on WhatsApp, in Bangla or English.
Whether you email or message us, include:
- the email address you log in with (that is how we identify you) – if you email, ideally write from that address;
- whether you are a customer or a technician;
- what happened and on which screen – a screenshot if you can;
- your phone model and Android version (if the problem is about the app itself).
Never send a password, verification code, NID number or bKash/Nagad PIN by email or WhatsApp. Nobody from AmarKarigor will ask for these. If someone does, it is a scam – report them in the app.
Report from inside the app
If you have a complaint about a technician, customer, review, message or job, the fastest way is to report it from inside the app. The report goes straight to our admin team, and we can see immediately which profile or message it is about.
- Report a technician profile: open the profile → tap “Report this profile” at the bottom.
- Report a message: open the menu on the chat screen → “Report”. You can “Block” from the same menu.
- Report a review: open the review's menu → “Report this review”.
- Report a job: open the menu on the job details screen → “Report”.
- Report a problem with the app itself: Settings → Help & Support → Report a problem.
- On the report form, choose a reason (spam or scam, fraud or took money without work, inappropriate content, fake technician, fake review, wrong price recorded, harassment, something else), describe what happened in a few lines, tick “Also block this user” if you want, and submit.
Our team reviews every report. Where needed we hide content, warn, suspend or close accounts. For privacy reasons we cannot always tell you what action was taken against another user.
Block someone
If you no longer want any contact with someone, tap “Block” in the chat screen's menu, or tick “Also block this user” when reporting. Blocked users cannot message or send service requests to each other. To unblock later: Settings → Blocked users.
Disputes about a job or money
AmarKarigor is a marketplace – technicians are independent service providers, and price and payment are directly between you. We therefore do not adjudicate disputes about work quality, price or damage, and we cannot issue refunds. However:
- both parties can see the job record and chat in the app, which shows what was agreed – that is your evidence;
- if there was fraud or misconduct, report it so that others are protected;
- for urgent safety concerns contact the police first: 999.
Details: Terms of Service, section 9.
Common problems
I cannot log in with Google
Check your internet connection, tap “Continue with Google” again and pick the Google account you want to use. If the Google window closes without logging you in, update Google Chrome and try again, or log in with your email address instead. If it still does not work, email us from that address.
The email code did not arrive
Wait a minute and check the Spam or Promotions folder. Make sure the email address is typed correctly, then tap “Resend code” (available after 60 seconds). The code works for 10 minutes and only the newest code is valid. We never send login codes by SMS, and nobody from AmarKarigor will ask you for the code.
No nearby technicians are shown
Check that the app's location permission is enabled in Android settings. If you prefer not to share your location, type an area name in search instead. Technicians are currently listed only in Dhaka and Gazipur districts – outside those areas results may be few or none.
I am not receiving notifications
Enable notifications in Android Settings → Apps → AmarKarigor → Notifications, and check that battery saver is not stopping the app. All updates are also listed any time in the app's Notifications tab.
I am a technician but I do not appear in search
Make sure your profile has your expertise, service area and base location filled in, and that your availability is switched on. Incomplete profiles and suspended accounts are not shown in search.
I want to change my details or delete my account
Name, phone number, photo, language, addresses and your technician profile can be changed from the Profile screen in the app. To delete your account: Profile → Settings → Delete account. Details on the Delete your account page.