Terms of Service

A Bangla version of these Terms is available. The Bangla text is a faithful translation; if the two versions differ, this English version prevails.

1. Agreement

These Terms of Service ("Terms") are a legal agreement between you and AmarKarigor, Bangladesh ("AmarKarigor", "we", "us"). They govern your use of the AmarKarigor mobile application and related services (the "App").

By creating an account or using the App you accept these Terms and our Privacy Policy. If you do not accept them, do not use the App.

You must be at least 18 years old and legally able to enter into contracts in Bangladesh to use the App.

2. What AmarKarigor is (and is not)

AmarKarigor is a marketplace and communication tool. It helps customers find independent repair technicians, look at their profiles and reviews, see typical prices, talk to them, and keep a simple record of a repair job.

AmarKarigor does not perform repairs, does not employ technicians, and is not a party to any agreement between a customer and a technician. Technicians are independent service providers. Each technician is solely responsible for the quality, safety, timing, and pricing of their work; each customer is solely responsible for choosing a technician and for paying them.

We do not:

• guarantee that any technician is qualified, licensed, insured, honest, or available;
• guarantee the outcome, quality, or price of any repair;
• process, hold, or transfer any payment (all payment happens directly between customer and technician, in cash, bKash, Nagad, or any method they agree on);
• provide any warranty for repairs or parts.

The "verified" badge means only that an admin has looked at the identity documents the technician submitted and found them consistent. It is not a guarantee of skill, honesty, or work quality.

3. Accounts

• You log in with your Google account or with your email address and a one-time code we email to you. You are responsible for keeping your Google account and your email account secure, for never sharing a sign-in code, and for everything done through your AmarKarigor account.
• You must enter your own Bangladeshi mobile number so that the other party of a request can call you. The number is not verified (we send no SMS); entering someone else's number is prohibited. Technicians must add a phone number before their profile can be published.
• You must give your real name and, if you are a technician, accurate professional information. Impersonating another person or business is prohibited.
• One person may hold one customer account and/or one technician account.
• You may delete your account at any time in Settings → Delete Account (see Delete your account).

4. Customer responsibilities

As a customer you agree to:

1. Describe the problem, location, and preferred time honestly and as completely as you can.
2. Be present (or have an adult representative present) at the agreed time and place for a home visit, or bring the item to the technician's workshop as agreed.
3. Agree on the price directly with the technician before work begins where possible, and pay the technician the agreed amount by the method you both agree on. AmarKarigor is not involved in payment and cannot refund you.
4. Cancel a request as early as possible if you no longer need it, and not make repeated no-show requests.
5. Leave reviews only for jobs that actually took place and only about your own experience.
6. Treat technicians with respect.

5. Technician responsibilities

As a technician you agree to:

1. Provide accurate information about your name, expertise, experience, service area, inspection fee, and availability, and keep it up to date.
2. Only accept requests you can actually fulfil; decline promptly if you cannot.
3. Turn up at the agreed time, or inform the customer as early as possible if you are delayed or need to cancel.
4. Explain the problem (diagnosis) and the expected cost to the customer honestly before doing the work, and record the final price in the App truthfully (parts, labour, visit, other). Deliberately entering false prices is prohibited because it corrupts the public price statistics.
5. Perform work safely, competently, and in compliance with applicable law, using appropriate parts. You are solely responsible for any damage, injury, or loss caused by your work.
6. Use your own tools and comply with any licensing or registration required by law for your trade.
7. Submit only genuine identity documents if you request verification. Submitting someone else's or forged documents will lead to permanent suspension and may be reported to the authorities.
8. Treat customers with respect and keep their address, phone number, and other personal information confidential; use it only for the job in question.

6. Pricing and payment

• Prices are agreed directly between the customer and the technician. AmarKarigor does not set, approve, or guarantee any price.
• The "typical price" or "usually costs" information shown in the App is an anonymised statistic computed from previously completed jobs. It is provided for guidance only, may be inaccurate for your specific situation, and does not bind any technician.
• Inspection fees shown on a technician profile are declared by the technician. Whether an inspection fee is charged if you decide not to proceed with the repair is a matter between you and the technician — ask before the visit.
• AmarKarigor currently charges no fee to customers or technicians for using the App. We may introduce fees in the future with prior notice and updated Terms.

7. Communication rules

The App provides in-app chat, a call button, and (if the technician opts in) a WhatsApp link.

You must not use these channels to:

• send spam, advertising unrelated to the requested job, or repeated unsolicited messages;
• harass, threaten, insult, or discriminate against anyone;
• share another person's personal information without their consent;
• send illegal, sexual, or hateful content;
• attempt to obtain payment for anything other than the repair service requested;
• ask for or share passwords, OTP codes, or financial account credentials.

Chat messages are private between the two participants but may be reviewed by admins when a message or user is reported. Message rate limits apply to prevent abuse.

8. Reviews policy

• Only the customer of a completed job can review that job, once, and may edit the review within 7 days.
• Reviews must be honest and about your own experience with that job. Fake reviews, reviews written in exchange for payment or discounts, reviews of yourself, and reviews intended to harass are prohibited.
• Technicians must not pressure customers to leave, change, or remove a review.
• We may hide a review that violates these Terms. Hidden reviews do not count toward the technician's rating. We do not edit review text.
• Reviews show the reviewer's first name and last initial only.

9. Reports, blocks, and disputes

• You can report a profile, review, message, or job from within the App. Admins review reports and may hide content, warn, suspend, or ban accounts.
• You can block any user; blocked users cannot message or request each other.
• Disputes about a repair (quality, price, damage, non-payment) are between the customer and the technician. AmarKarigor may, at its discretion, look at the job record and chat history to help clarify what was agreed, but we do not adjudicate disputes, do not compel payment or refund, and are not liable for the outcome.
• For urgent safety concerns contact the appropriate authorities first (police: 999).

10. Prohibited behaviour

You must not:

• use the App for any unlawful purpose;
• create fake accounts, fake technician profiles, fake jobs, or fake reviews;
• enter false prices, false diagnoses, or false job status;
• circumvent, probe, or attack the App's security or database, scrape data, or use automated tools to access the App;
• upload malware, or content that infringes someone else's rights;
• use the App to recruit users to a competing service;
• discriminate against customers or technicians on the basis of religion, ethnicity, gender, or similar grounds.

11. Suspension and termination

We may suspend or permanently close an account, hide content, or remove a technician from search results at any time if we reasonably believe these Terms or the law have been violated, or to protect the safety of our users. Where practical we will give a reason. Suspended technicians are removed from search and cannot receive requests.

You may stop using the App and delete your account at any time. Sections 12–15 survive termination.

12. Content you post

You keep ownership of the text, photos, and other content you upload. You grant AmarKarigor a non-exclusive, worldwide, royalty-free licence to store, display, and reproduce that content within the App and in App promotional material (for example, showing a technician's public profile in search results) for as long as the content remains in the App. You confirm you have the right to upload anything you post.

13. Disclaimer of warranties

The App is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including that the App will be uninterrupted, error-free, or that any technician or customer will perform.

14. Limitation of liability

To the fullest extent permitted by the laws of Bangladesh, AmarKarigor and its owner(s), employees, and agents are not liable for:

• any repair work, its quality, delay, damage to property, personal injury, or loss arising from it;
• any payment made or not made between a customer and a technician;
• the accuracy of technician profiles, reviews, or price statistics;
• the conduct of any user, on or off the App;
• any indirect, incidental, consequential, or punitive loss, or loss of profit or data.

Where liability cannot be excluded, our total liability to you for all claims in any 12-month period is limited to BDT 1,000 (one thousand taka) or the amount you paid us for the App in that period, whichever is greater.

15. Indemnity

You agree to indemnify AmarKarigor against claims, losses, and costs (including reasonable legal fees) arising from your breach of these Terms, your content, or your dealings with other users, including any repair work you perform or commission.

16. Changes to the App and to these Terms

We may change, suspend, or discontinue any part of the App at any time. We may update these Terms; the "Last updated" date will change and material changes will be announced in the App. Continued use after a change means you accept the new Terms.

17. Governing law and disputes with AmarKarigor

These Terms are governed by the laws of the People's Republic of Bangladesh. Any dispute between you and AmarKarigor that cannot be resolved informally by contacting support shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.

18. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not transfer your account or these Terms to anyone else. These Terms and the Privacy Policy are the entire agreement between you and AmarKarigor regarding the App.

19. Contact

See also: Privacy Policy · Delete your account · Support